Creative Hospice Care, Inc. dba Homestead Hospice & Palliative Care (“Homestead”) takes the privacy and security of our information very seriously. This notice concerns a matter involving some of that information.
On March 31, 2022, we determined that a limited number of company email accounts were subject to unauthorized access at times between April 1, 2021 and March 31, 2022. We immediately took steps to contain the issue and began a detailed investigation with the assistance of outside cyber security firms to determine how the incident occurred and the types of information contained in the email accounts. During the investigation, on April 7, 2022, we also learned that some former Homestead workforce members did not return their work laptops. We have contacted the former workforce members to confirm that information contained on the laptops, if any, has not been misused or disclosed.
After conducting a lengthy analysis of the data, our investigation indicated that some non-patient information was potentially a part of these incidents, and may have included names, addresses, dates of birth, Social Security numbers, driver’s license numbers, state identification card numbers, payment card numbers, financial account numbers, username/emails, and passwords, and/or information provided to Homestead.
While at this time, we have no evidence that any information involved in these incidents has been misused, out of an abundance of caution, beginning August 26, 2022, we are mailing letters to all individuals whose information may have been involved. We are also offering affected individuals complimentary credit monitoring and identity protection services. Individuals are encouraged to remain vigilant by monitoring your accounts and contact the vendor immediately if they see charges for services they did not receive.
Homestead takes the safeguarding of our information extremely seriously, and we deeply regret any inconvenience or concern this may cause. To help prevent something like this from happening again, we are reinforcing education with our staff on data privacy and have implemented additional security measures to enhance our email security.
For individuals seeking more information or who have questions, please call the dedicated toll-free helpline at 1-855-788-2614, Monday through Friday, between 9:00 a.m. and 6:30 p.m. Eastern Time.