Creative Hospice Care, Inc. dba Homestead Hospice & Palliative Care (“Homestead”) takes the privacy and security of our patients’ information very seriously. This notice concerns a matter involving some of that information.
On March 31, 2022, we determined that a limited number of company email accounts were subject to unauthorized access at times between April 1, 2021, and March 31, 2022. We immediately took steps to contain the issue and began a detailed investigation with the assistance of outside cyber security firms to determine how the incident occurred and the types of information contained in the email accounts. During the investigation, on April 7, 2022, we also learned that some former Homestead workforce members did not return their work laptops. We have contacted the former workforce members to confirm that patient information contained on the laptops, if any, has not been misused or disclosed.
Our investigation indicated that some patient information was involved in these incidents and may have included patients’ names, addresses, dates of birth, medical record numbers, Social Security numbers, health insurance information, and/or information related to care received at Homestead, such as clinical and treatment information.
While at this time, we have no evidence that any information involved in these incidents has been misused, out of an abundance of caution, beginning May 23, 2022, we are mailing letters to all patients whose information may have been involved. We are also offering affected patients complimentary credit monitoring and identity protection services. Patients are encouraged to review the statements they receive from their healthcare providers and health insurer and contact the provider or insurer immediately if they see charges for services they did not receive.
Homestead takes the safeguarding of patients’ information extremely seriously, and we deeply regret any inconvenience or concern this may cause. To help prevent something like this from happening again, we are reinforcing education with our staff on patient privacy and have implemented additional security measures to enhance our email security.
For individuals seeking more information or who have questions, please call the dedicated toll-free helpline at 1-855-788-2614, Monday through Friday, between 9:00 a.m. and 6:30 p.m. Eastern Time.